Enhancing Employee Workflow Through New Digital Platform
Context
Ministry of Transportation of Ontario - government services
2 years
Tools Used
Figma
Miro
Azure
My Contribution
Research + synthesis
Information architecture design
Prototyping
Concept testing
Hi-fi design
Team
Renee Yu, UX Designer
Maja Björkqvist , UX Designer
Vincenzo Centinaro, Design Lead
Mark Green, Design Director
Business Background
Foreign government ministry aimed to transform their existing workflows into a single, streamlines process. The team was tasked with designing a new enterprise platform to manage the entire ecosystem of a government ministry of transportation services.
The Challenge
The challenge was to transform from a legacy command-based system, known for its quick navigation once mastered, to a graphical user interface (GUI) while maintaining the same level of efficiency.
Product Goals
Design goals:
- Understand current user process
- Determine design direction that improves employee’s daily workflow
Business goals:
- Meet government regulations
- Adoptable to future application expansion
My success metrics:
- Seamless and functional platform
- Client satisfaction of final product launch
The Outcome
A new enterprise platform, created through internal alignment and co-design solutions, that significantly enhanced daily workflows for 2,000+ employees and positively impacted the lives of 14 million customers.
The Approach
Devising a phased, agile, end-to-end, collaborative process
Our team constructed a phased, agile approach of six releases that will take nearly two years to complete. Robust user research is followed by collaborative requirements gathering and target state creation alongside the business in co-design sessions.
Concept testing is key to ensure the final solution is accessible. This approach was developed to ensure close collaboration between design, business, and development end-to-end from research to implementation.
To ensure alignment and consistency in future implementations, we created an internal design system and usage guidelines that are easily adoptable and scalable across teams.
Design Main Focus
I concentrated on the financial product sector of the new enterprise system, guiding the process from initial analysis of the current state through future state concept testing, and finally to design handoff for development.
The current system, shown below, is complex and difficult for new users to navigate without extensive training and significant experience.
Design
We delivered over 50 redesigned screens and workflows that significantly transformed how employees interact with the system, providing a more intuitive product management experience. The new design guides users through each step of the workflow, improving efficiency with features like error-prevention popups, effective use of whitespace, organized sections, and most importantly, clear step separations across pages. These enhancements help streamline the process and reduce errors, ultimately improving overall productivity.
This includes:
Side navigation system
Quick search bar
Organized Product sections
Step page count
Error prevention
Product Flow Overview:
The Impact
The new enterprise platform reduced the time and number of actions required to complete workflow
Improved the day-to-day process for 2000+ employees and impacts 14 million Ontarian lives.
The new platform is adaptable and will continue to expand upon other government ministries